1. NEED HELP?
Please contact our customer service - send an email to email@example.com. We do our best to meet the customer's wishes.
2. SHIPPING IN DENMARK AND ABROAD
Free shipping only valid in Denmark over DKK 500, -
Parcel shop: DKK 49
Business delivery: DKK 79
Germany: DKK 60 // € 8
Sweden: DKK 60 // SEK 120
Norway: DKK 90 // NOK 120
Austria: DKK 175 // € 23
Holland: DKK 60 // € 8
Spain: DKK 200 // € 27
Switzerland: DKK 175 // € 24
Faroe Islands: DKK 250
Belgium: DKK 60 // € 8
France: DKK 80 // € 11
* Rest of Europe: DKK 220 // € 30
* Larger packages / pallets over 20 kg = DKK 300 // € 40
USA and other continents: from DKK 400, - (depends on the size and weight of the package)
All shipments in Denmark are delivered by GLS. When you order a parcel shop solution - you can choose the parcel shop that is closest to your residence at check-out.
For delivery to Greenland and the Faroe Islands, please contact our customer service firstname.lastname@example.org as well as delivery of furniture to the EU and other parts of the world.
* Please contact customer service in relation to shipping conditions of furniture.
2.1 SHIPPING / COUNTRY IN CHECKOUT (TRANSLATED)
(DK) Germany: (ENG) Germany
(DK) United Kingdom: (ENG) UK
2.2 BREXIT AGREEMENT UK / UNITED KINGDOM
To receive orders from Fabrek to UK - you must buy for a minimum of £ 135 (DKK 1130, -)
Denmark: 1-3 working days
Europe: 2-5 working days
Rest of the world: 3-6 business days
* In connection with sales, Christmas shopping or black friday, there may be longer delivery times.
* All orders placed before 10:00 will be picked up the same day. All orders to the EU and other continents will be picked up by GLS / EuroBusiness.
4. PAYMENT OPTIONS AT FABREK.DK
At fabrek.dk you can pay with Mobilpay, VisaDankort, Visa, Mastercard, Visa Electron and American Express.
* All prices on fabrek.dk are in DKK Danske Kroner.
5. WHEN WILL THE AMOUNT BE WITHDRAWN FROM THE CUSTOMER'S CARD?
When you buy a product on fabrek.dk, you will receive an email confirmation. Please note that the order will not be accepted until we have double-checked that the desired product is in stock. After this you will receive a final order on the shipment confirmation. This raises the p meadows at the customer when the item is shipped.
6. HOW IS THE GOODS SHIPPED?
Products purchased on fabrek.dk can be returned within 14 days of receipt. Fill out our return slip, which you can download via the link here.
If you have questions about your item or return, you are welcome to send an e-mail with the text "RETURN" and your order number to email@example.com,
and we will reply to your email as soon as possible.
The right of withdrawal is canceled if you use the product in a way that clearly reduces the sales value significantly. The item must be returned unused and in the same condition as when they received the item. Please note that you are responsible for the goods until we receive them and must therefore cover the return costs if the item is damaged. If the item is damaged or lost during shipment, you can be held liable. In this case, it is your own responsibility to document the return. Once the item has been received in good condition with us, your sum of money will be refunded to the buyer's account.
Shipping costs in connection with the return of goods are always borne by you as the buyer. If you wish to exchange for another item, the new order / item will be sent to you free of charge. NOTE. We do not take sale items back.
Send the item back to:
5000 ODENSE C
For rejected or non-collected packages, a fee of 79, -
Note: We do NOT accept packages sent by post. COD or parcels shipped without delivery.
* Please note that the item of a certain size or fragility can be delivered in person and picked up in our store in Overgade 12, 5000 Odense C, Denmark.
7. PICK UP AND REPLACE
It is possible for all our customers to exchange and pick up their webshop order in our store.
5000 Odense C, Danmark
at www.fabrek.dk it is possible to buy gift cards that can be used in our webshop. When your order is fulfilled, you will receive an email with gift cards that you can print. The gift card is valid for three years after the date of purchase.
* Note if you have received a gift purchased on fabrek.dk and want and return the item, we can only exchange it for another product with the same value in our physical store.
We do not give money refunds on items purchased in our physical stores.
The goods are insured during transit and we ask you to check the contents of the package upon receipt. If the package and / or contents are damaged upon receipt, please let us know within 24 hours of receipt so that we can recover the cost of the item.
In case of damaged goods / complaints: Send us an email to firstname.lastname@example.org - you will then receive a link to create a complaint.
FABREK is responsible for goods damaged during shipment. We will please replace the item or return cost for the item if it is no longer in stock. When we hear from you, we try to track your package. If it is not tracked within 14 days, we will send a new package at no cost.
We hope that everyone is satisfied - if not, please contact our customer service and send us an email email@example.com. We strive to respond as soon as possible and preferably within 24 hours. FABREK acts in accordance with the guidelines and laws laid down in the Danish Consumer Agency. Complaints can be made in accordance with the rules of the Act on the sale of goods. You therefore also have a 2-year right to make a complaint in accordance with the Danish Sale of Goods Act.
11. WELCOME EMAIL
As a customer of FABREK, we welcome you to the shop with 10%, which you can use on your first purchase. All you have to do is sign up for our newsletter in the pop up window that you see on the home page. Here, as a customer, you will receive a discount code shortly after your registration, which can be used on your first purchase with us. This discount code can only be used once.
5000 Odense C
* Factory terms and conditions were last updated: January 10, 2021